Saffire Events Help
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Knowledge Base
Overview
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Recent
Announcements
(29)
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Version 1.7
Welcome Dodge City Roundup Rodeo!
Welcome Napa County Fair!
Tips & Tricks
(2)
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Don't underestimate the power of "Our Pick"
Take Advantage of Social Media
General
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General Message
(3)
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What kind of information should I put here?
Where does this information show on my website?
Can I control when and where the banner shows up?
Homepage Features
(10)
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What is the difference between "Featured Events" and "More Exciting Events?"
What is the difference between the "Year Round" and "Event Mode" tabs for managing "Featured Events?"
How many "Featured Events" can be active at once?
Site Settings
(11)
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Does "Allow Translations" affect my entire website?
Can I make two years active at once?
What happens when I copy a year?
Forms
(6)
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How do I know if I have form submissions?
Can I change the user type on a form once I have saved it?
Can I drag a new form item between two already existing items?
Users
(3)
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What are users?
Can I set an admin to only have access to certain portions of my website?
How do I know if I should make someone an admin when I add them as a customer?
Reports
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Revenue Snapshot Report
(1)
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What is a Revenue Snapshot Report?
Revenue Detail Report
(1)
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What is a Revenue Detail Report?
Purchases Report
(2)
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How do I print mailing labels?
What is a Purchase Report?
Quick Links
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Google Analytics
(1)
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What is Google Analytics?
Webmaster Tools
(1)
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What are Webmaster Tools?
Live Chat
(2)
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What is Live Chat?
Does this mean I need someone to be available to answer questions 24/7?
Header
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Directions
(4)
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How do I use the text tab? It looks complicated.
Any suggestions on other information to include on this page?
Why would I add a Google Map?
Tickets & Deals
(4)
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What events show up on the Tickets & Deals page?
Is there a maximum amount of events I can sell on the Tickets & Deals page?
How do I use the text tab? It looks complicated.
Footer
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Contact
(3)
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How do I add a Google Map?
Why would I add a Google Map?
How do I use the text tab? It looks complicated.
Privacy & Terms
(3)
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What are "Privacy and Terms"?
Do you have a template for "Privacy and Terms" I can use or do I have to write my own?
How do I use this tool?
About
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About
(2)
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How do I control the bullets on this page?
How do I use this tool?
FAQs
(6)
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Is there a maximum amount of categories I can have?
Is there a maximum amount of questions I can have per category?
How do I add a frequently asked question?
Jobs/Internships
(4)
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Is there a way to specify a job/internship as seasonal on this page?
I am trying to upload my document, but it says "Invalid File Type." What does that mean?
What if I don't have any Jobs/Internships available right now?
History
(3)
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How do I use this tool?
What size does my photo need to be to appear on this page?
Why isn't this page showing up on my website?
Timeline
(3)
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Does my milestone bullet have to be a certain length?
What if my event's history goes back further than 1850?
Can I view all the timeline milestones at once?
Past Presidents
(3)
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What if I don't have a photo of a past president?
How do I specifiy a specific year a person was president?
Why isn't this page showing up on my website?
Committees
(5)
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Can I have more than one committee?
Is there a maximum amount of committee members I can have?
What if I don't have a photo for a committee member?
Staff
(3)
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Is there a minimum or maximum amount of staff I can have on my site?
What if a staff member doesn't have a photo?
Why isn't this page showing up on my website?
Donate
(3)
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How do I use this tool?
What size does my photo need to be to appear on this page?
Why isn't this page showing up on my website?
Events
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Adding, Editing, Deactivating and Del...
(7)
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What are deactivated events, and how can I make them reappear on my website?
How do I delete an event?
What if I don't know the exact date(s) of an event?
Event Categories
(5)
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What is an event category?
How many event categories can I have?
What if I want to change the name of a category?
Event Items
(5)
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Do I have to sell tickets through SaffireCommerce?
Can I change the Sales Type on an item?
Why isn't the "Buy Now" button appear on my event page?
Event Media
(5)
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How do I make an image the main image that appears for an event in gallery view?
How do I approve user submitted photos?
How do I crop an image?
Adding Other Event Details
(9)
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I added a sponsor to a specific event. Why isn't that sponsor showing up as a general sponsor?
What kind of information belongs in PDFs?
Why isn’t the PDF upload tool accepting my document?
Event Locations
(3)
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What are associated events?
Why would I need to add a Google Map, and how do I do it?
What happens if I deactivate a location?
Interactive Event Map
(3)
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How do I add a "hotspot" to my map?
If I update the map image, will my "hotspots" stay?
What if I want more than 8 categories on my map?
Photo Gallery
(5)
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Do my photos have to be a certain size?
How do I add general photos?
Where does the text I enter as the gallery description appear on the front side?
Video Gallery
(5)
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How do I get the code to a video that I've uploaded to YouTube?
I don't know what to upload as a thumbnail for a video. What should I do?
Does the video have to be loaded to YouTube first?
Event Results
(2)
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How do I import my results from ShoWorks?
Can I show more than one kind of results for an event?
News
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News
(2)
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How do I use this tool?
How do I control the bullets on this page?
Email
(4)
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How do I use the text tab? It looks complicated.
Where does the content I enter show up?
Can I control the content inside the email signup box or button?
Press
(4)
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What is the difference between Press Coverage and a Press Release?
What makes an image High Resolution?
How do I use the text tab? It looks complicated.
Newsletters
(5)
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Is there a way to show several years worth of newsletters at once in the admin site?
How do I use the text tab? It looks complicated.
I am trying to upload my document, but it says "Invalid File Type." What does that mean?
Get Involved
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Get Involved
(2)
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How do I use this tool?
How do I control the bullets on this page?
Volunteers
(5)
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How do I use the text tab? It looks complicated.
Can you tell me why there are two WISIWYG boxes on this page?
I am trying to upload my document, but it says "Invalid File Type." What does that mean?
Sponsors
(6)
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Is there a limit to the amount of sponsor categories I can have?
Is there a limit to the number of sponsors I can have in a category?
Do I need to edit a sponsor's logo to be a specific size?
Vendors
(5)
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How do I use the text tab? It looks complicated.
Where does the content I enter show up?
I am trying to upload my document, but it says "Invalid File Type." What does that mean?
Dynamic Page Creation
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Controlling Navigation and Pages
(4)
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How do I change the order of my navigation items within a category of pages?
How do I change the name of one of my navigation items?
How do I change the location of a page in the site navigation?
Dynamic Page Modules
(7)
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Can I select sponsors I’ve already added to the sponsor page?
Once I add a sponsor to a page I created, do they also appear in the dropdown on the sponsor page?
What are items?
